bit100 Frequently Asked Questions

You must be at least 21 years old to register on bit100. This applies to all players in the Philippines. Age verification is part of the KYC process, and any account belonging to an under-age player will be permanently closed. There are no exceptions to this rule.

No. Each player may only hold one registered account on the bit100 platform. Creating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being permanently closed.

KYC verification typically requires a valid government-issued ID such as a Philippine national ID, passport, driver's licence, or SSS/GSIS card. In some cases, a proof of address may also be requested. The exact requirements will be communicated within your account during the verification process. KYC is required before withdrawals can be processed.

Go to the Login page and click "Forgot password?" Enter the email address linked to your account and follow the instructions sent to your inbox. Check your spam folder if you don't receive the email within a few minutes. If you're still having trouble, contact the support team at [email protected].

Processing times vary depending on the payment method. E-wallet deposits (GCash, Maya) are generally processed faster than bank transfers. Specific processing timeframes for each method are listed on the Deposit page. If a deposit hasn't appeared in your account after the expected timeframe, contact support at [email protected] with proof of transaction.

To withdraw, you need to have completed KYC identity verification first. Once verified, go to the withdrawal section of your account, select your preferred method, enter the amount, and confirm. Withdrawals are processed within the timeframes stated in your account. Winnings can only be withdrawn to a payment method or account in your own name.

Yes. All transactions on the bit100 platform are protected by SSL encryption. When you initiate a deposit, you are directed through a secure payment flow. Your e-wallet credentials are never stored by bit100 — the transaction is handled entirely within your own payment provider's secure environment. Note: deposit only what fits within your entertainment budget for the session.

Yes. Sports betting on bit100 covers Philippine basketball including PBA, as well as NBA, international basketball, volleyball, boxing, esports, and football. Available betting markets and odds are shown in the sports betting section of your account when you're logged in.

Slot and RNG-based games on the platform use random number generation to determine outcomes. Live casino games use real cards, wheels, and dealers, broadcast in real time. All games involve inherent risk and no outcome is guaranteed. There is no betting system or strategy that changes the underlying odds of any game.

Fish games are arcade-style shooting games where players use virtual cannons to catch fish and sea creatures for prizes. Different fish carry different prize values, and players choose their bet level per shot. They're popular across the Philippines for being visually engaging and easy to pick up. You can explore available fish game titles in the Fish Games section.

Log out immediately and contact support at [email protected]. Do not share your password, OTP, or account details with anyone. bit100 will never ask for your password in any communication. The support team can place an immediate hold on your account while they investigate. You can also log out from all devices at once in your account security settings.

Your personal data is handled in accordance with the bit100 Privacy Policy. Information is only shared with third parties where necessary for payment processing or where required by law. Your data is never sold or shared for marketing purposes without your consent.

No. bit100 is strictly for players aged 21 and above in the Philippines. Registration is not permitted for under-age individuals. Age is verified during the KYC process, and any account found to be registered by someone under 21 is closed immediately with no exceptions.

Yes. You can contact the support team to discuss available account restriction tools, including deposit limits and cooling-off periods. bit100 also encourages all players to set personal spending and time limits before every gaming session — decide your budget in PHP and stick to it. For full guidance, see the Responsible Gaming page.

Yes. The bit100 app is compatible with Android and iOS (iPhone/iPad). Installation instructions for both platforms are available on the Download page. The app supports all the same features as the desktop version, including account management, deposits, games, and support access.

No. Your existing bit100 account works across all devices — desktop browser, mobile browser, and the app. Just log in with your email/username and password, and complete the OTP verification on your mobile number. Your balance, history, and settings are the same everywhere.